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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals and keep support records.

Account dataPayment recordsDevice informationSupport historyCookie preferences
ab44 How We Handle Your Account Information
HOW WE PROTECT IT

Data Security and Retention Practices

We encrypt your password with one-way hashing so even our database admins cannot read it. Payment details travel over SSL and we store only masked wallet references, never full account credentials. Session data expires after thirty days of inactivity; transaction logs stay for five years to meet financial record-keeping rules. You control your own data through account settings.

Encryption Standards

Every page on ab44 runs HTTPS with TLS certificates that refresh automatically. Your login credentials and payment confirmations move through encrypted channels so they cannot be intercepted between your device and our servers.

Cookie Management

We set essential cookies to keep your session alive and remember your currency preference. Marketing cookies track which game tiles you click so we can suggest similar rooms; you can disable those in account settings without affecting gameplay.

Data Retention Periods

Active account records stay live as long as you use the platform. Closed accounts are anonymised after ninety days except for transaction logs, which we hold for five years under financial regulations, then delete permanently.

Third-Party Sharing Limits

We share wallet transaction references with our payment processor to clear bKash, Nagad and Rocket deposits. Game studios receive anonymised session data to calculate RTP. We never sell contact lists or pass your email to advertisers outside the platform.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, ask us to correct a mistake, request deletion or withdraw marketing consent, contact us through any of these channels. We respond to data requests within seven business days and walk you through what records exist and what we can change under our retention obligations.

Live Chat Open the chat bubble in the bottom corner of any page, choose account support, then type your privacy question. Our agents see your account history and can pull your data summary or flag a deletion request on the spot.
Email Privacy Team Send your request to the support email shown in your account footer with your registered mobile number so we can verify identity. Expect a reply within two business days confirming what steps we'll take.
Account Settings Page Log in, navigate to account settings, scroll to privacy controls. Toggle marketing consent off, download your data export or submit a deletion request directly through the form without contacting support.

Privacy Policy Questions from Bangladesh Players

We ask for your full name, mobile number, email address and date of birth during registration so we can verify you meet age requirements and match withdrawal requests to the account holder.

No. We log only the sender wallet number when a deposit arrives so we can credit your balance. You enter your PIN in your own banking app; we never see it or store it.

Support chat logs stay in your account history for two years so agents can reference past issues. After that window they are archived, anonymised and eventually deleted under our retention schedule.

Yes. Log in, go to account settings, find the privacy controls section and click request data export. We prepare a file with your profile, transaction history and support records within three business days.

Contact support via live chat or email with your registered mobile number. We close the account immediately, anonymise your profile after ninety days and delete non-financial records; transaction logs stay five years for compliance.

We share transaction references with our payment processor to clear deposits and verify withdrawals. Game providers receive anonymised session data for RTP calculations. We do not sell contact details or share your email with external advertisers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.